◆ Hotline Executive Summary
Automated Analysis — Generated from Current Data
Housing Crisis Hotline volume for the current fiscal year totals 5,974 intake calls across 2,940 unique callers. The repeat contact rate of 2.06 calls per caller suggests a significant portion of demand stems from individuals re-engaging the system, warranting further analysis of referral follow-through and re-triage patterns. Portsmouth continues to show elevated call concentration relative to population share. Month-over-month volume has stabilized after the November trough, with Q3 tracking 8% above the prior fiscal year. Three operational flags have been generated for leadership review.
◆ Operational Flags
Repeat Call Rate Elevated
Repeat call rate exceeds 2.0x threshold — review intake-to-referral handoff process
Portsmouth Volume Shift
Portsmouth call share increased 12% vs prior quarter — assess resource allocation
Capacity On Track
FY26 Q3 volume tracking 8% above FY25 — capacity planning on target
5,974
Total Calls from Intake
▲ +8% vs FY25
2,940
Unique Callers
▲ +5% vs FY25
2.06x
Repeat Call Rate
▲ Above 1.5x threshold
4,610
AI + Intake Combined
— Flat vs prior
◆ Monthly Call Volume — FY25 vs FY26